Refund Policy

Last updated: July 7, 2026

We want you to be happy with Roost Pro. If it isn't right for you, we offer a straightforward refund.

14-day money-back guarantee

If you're not satisfied with your Roost Pro purchase, you may request a full refund within 14 days of purchase. You don't need a complicated reason — tell us it didn't work out and we'll take care of it.

How to request a refund

Email support@hakeemify.com from the address you used to buy, and include your order number or the email on the receipt. Because our Merchant of Record is Paddle.com, refunds are processed through Paddle; you may also request help directly via the receipt Paddle sent you.

What happens next

• We approve eligible requests and Paddle issues the refund to your original payment method. Bank processing times vary (typically a few business days).
• On refund, your Roost Pro license is deactivated. You're welcome to keep using the free tier.

Free tier

Roost's free features are free — there's nothing to refund. You can try the core experience before buying Pro.

Beyond 14 days & exceptions

Requests made after 14 days are considered case by case (for example, a genuine technical problem we can't resolve). We may decline refunds where there is evidence of abuse, license-key sharing, or fraud.

Your statutory rights

If you're a consumer in the EU, UK, or another region with mandatory refund/withdrawal rights, this policy is in addition to — and does not limit — those rights.

Chargebacks

If something's wrong, please contact us first — we can almost always sort it out faster than a chargeback. Filing a chargeback without contacting us may result in your license being deactivated.

Contact

Email support@hakeemify.com.